harshitboramobisycom | Bizom https://bizom.com Leaders in Sales Force Automation Wed, 29 May 2024 10:27:32 +0000 en-GB hourly 1 https://bizom.com/wp-content/uploads/2024/02/Final-Favicon.png harshitboramobisycom | Bizom https://bizom.com 32 32 179600903 Omnichannel to Deliver a Seamless Experience for Your Customers https://bizom.com/omnichannel-to-deliver-a-seamless-experience-for-your-customers/ https://bizom.com/omnichannel-to-deliver-a-seamless-experience-for-your-customers/#respond Mon, 22 Feb 2021 01:45:26 +0000 https://blog.bizom.in/?p=3439

Omnichannel to Deliver a Seamless Experience for Your Customers

by Harshit Bora

February 22, 2021 | 02 min read

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A few decades ago, the word omnichannel was almost non-existent. Back then, brands had only one channel to reach customers in India. Today, the world is on the verge of moving from multi-channel to omnichannel.

What are these channels?

Single-channel commerce means your goods are going through only one channel. Ex: Only through General Trade (GT), only through Modern Trade (MT), and only through eCommerce.

Multi-channel commerce means your goods are distributed through more than one channel like GT and MT, MT and eCommerce, etc. Or a combination of three channels like GT, MT, and E-commerce.

Omnichannel commerce means you can sell goods through multi-channels but there is a slight difference. Omnichannel commerce means the customer has a seamless experience of buying from your platform rather than you selling goods through a particular channel.

How Bizom can help brands provide a seamless experience for your customers?

Retailers can place an order for goods they want to buy from brands. Brands have visibility of stock present at all the distributors (including MT and eCommerce distributors). Brands can use this knowledge of inventory visibility to get the goods supplied. If the goods are not available at the distributors, then the brand can get them transported to the retailer from their depos via any of the channels giving retailers a seamless experience.

For consumers, consumers have to just send their location or pin code on WhatsApp or other social media channels and Bizom’s integrated D2C solution will help the brands tell their consumers which shops are nearby to the consumer’s location. More than that, the consumer can also get to know which products are available and in what quantities. If the desired goods are not available at the retailer, consumers can place an order and collect the goods from the desired location. Brands can communicate how soon the consumer can get the goods basis stocks available across the channel and the location of the consumer giving the consumer a seamless experience.

It is easier said than done because, unlike other products, FMCG goods have thin margins for brands and the cost of logistics is high. This is where brands need to innovate and come out of the old-school methods of supply chain management. Bizom’s integrated platform can help brands optimize their RTM strategies for omnichannel commerce.

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6 Steps for a Successful DMS Implementation https://bizom.com/six-steps-for-a-successful-dms-implementation/ https://bizom.com/six-steps-for-a-successful-dms-implementation/#respond Fri, 29 Jan 2021 22:44:32 +0000 https://blog.bizom.in/?p=3391

6 Steps for a Successful DMS Implementation

by Harshit Bora

January 30, 2021 | 01 min read

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The announcement of India Budget 2021-22 is right around the corner, and big hopes are riding on the economic and policy announcements from the world’s fastest-growing economy. Perhaps, we could debate the semantics of “fastest-growing economy” in our current, depressed fiscal climate. Fortunately, we are optimists, as you already know, and we do see the economy and the pandemic turning the corner soon.

In our weekly newsletters, we have talked a lot about digital transformation and B2B eCommerce Marketplaces. However, as 2021 starts, we want to go back to the building blocks of digitising your downstream supply chain with a Distributor Management System (DMS).

At Bizom, we take pride in rolling out a fully integrated DMS in less than six to eight weeks for many of our customers. There are milestones to achieve and best practices to follow to meet that schedule. We thought to share it with you hoping that you can share it with somebody who needs to understand the journey.

Phase 1: Week 2 – Week 3

Week 1 & Week 2 >> Masters Clean Up

The first absolute thing to do is to clean up your master data. We’ve observed lots of redundant information built over time in our customers’ legacy data. Often, it’s data on inactive SKUs and parties that are idling in the system. It’s vital to clean up the irrelevant information. As Mary Kondo does, ask yourself, “Does this spark joy?” Mercilessly, declutter your data. It’s a vital step in ensuring good DMS compliance.

Week 3 >> Integration

ERP integration is one of the most important steps in deploying a DMS at your organisation. It’s critical in the deployment process, and yet, most companies want to go live without integrating their ERP with the DMS platform. Your DMS needs to read the following data, and only an ERP integration allows it:

  • Primary Sales
  • Primary Orders 
  • New Party Creation

Phase 2: Week 4 – Week 5

Week 4 >> Schemes Configuration

Configure your primary and secondary schemes into the DMS platform. It will allow you to track and monitor your scheme spending. It will also assist you in claim settlements. 

Week 4 & Week 5 >> Invoice Template

Standardise your invoice template, and it will enable you to better track market changes. You can also track if your distributors are sending system-generated invoices only in the market. 

Phase 3: Week 6 – Week 7

Timely Claim Settlements

Provide incentives to distributors to ensure their use of your new DMS platform. Settle the distributors’ claims promptly through the DMS platform, and it will encourage new digital behaviours and sustain them over time. It also makes the adoption of any of your future technologies easier with this target audience.

Phase 4: Week 8

Rewarding Compliance

Implementing a DMS requires a strategic approach to change management. Incentives are an essential part of this strategy since it will be difficult to drive change among distributors without rewards. Create a plan to reward compliant DMS users and celebrate their successes across the distributor network.

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5 Wicked Facts About FMCG Categories That Bucked The Trend During Lockdown https://bizom.com/5-wicked-facts-about-fmcg-categories-that-bucked-the-trend-during-lockdown/ https://bizom.com/5-wicked-facts-about-fmcg-categories-that-bucked-the-trend-during-lockdown/#respond Wed, 23 Sep 2020 23:29:30 +0000 https://blog.bizom.in/?p=3083

5 Wicked Facts About FMCG Categories That Bucked The Trend During Lockdown

by Harshit Bore

September 24, 2020 | 01 min read

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That the pandemic pummelled global consumption is an understatement. It sent people indoors and made them fearful of interactions that were beyond the confines of their homes. Yet, the FMCG industry at large has managed to hold onto its sails. Despite the gloom of lockdowns and unavailability of SKUs, some categories did well. A few others haven’t yet climbed out of the fall from the early days of the lockdown. 

In the last newsletter of September, here are 5 categories, we noticed from our data, that bucked the trend in the last 3-6 months.

Condoms – the great equaliser

The sales of condoms in the early days of the lockdown might make you wonder at the contraception used by the ancients (they didn’t if you discount herbs and potions, we are told). You know, like these times, the ancients mostly stayed at home and had fewer avenues for entertainment. Nevertheless, we are also told that Feb-March will replace July-August as the peak month for new births for the year 2021.

Of course, 13 years from now, a new species of teens called the Quaran-teens would arise. Brr!

Just so that you’ll get a sense of the sales volumes, we compared the sales of condoms to their peers in the personal care category – soaps, shaving and oral care.

Pickles & spices – it’s a spicy affair

Someone joked about the number of celebrity pregnancy announcements earlier this month and their impact on pickle sales. Not that we like to perpetuate any stereotypes, but we are wondering if there’s a grain of truth to that comment. Come on, in scores of movies through the 60s and 80s, Bollywood had one formula to announce a pregnancy – a heroine rushing to puke before coyly asking her husband to buy a sour pickle. 😖

In the last few months of the real world, brands have capitalised on the demand of consumers who want to recreate their favourite restaurant meals and launched special masala mixes. The trend is likely to continue until people are more comfortable heading outside.

Hair in hairy times

Bad puns aside, hair – a fuzz or a frizz, and its care is an industry by itself. Since it’s still not entirely safe to visit salons, consumers are caring for their hair themselves. Daughters are giving their dads a haircut, wives are colouring their husbands’ hair, and masques are providing deep conditioning to all. It’s no wonder that the sales of hair care products picked up almost immediately and had a quicker growth than its counterparts in personal care.

Mops, brooms & wipes – sweeping away the gloom

In times of pandemic, the need for hygiene and cleanliness only increases. Also, consumers are relying less on maids and are sweeping and mopping their homes themselves. The category grew by 20% in the YTD (2020) against last year’s (2019) YTD.

Lipstick Index

According to Wikipedia, “The lipstick index is a term coined by Leonard Lauder, chairman of the board of Estee Lauder, used to describe increased sales of cosmetics during the early 2000s recession.” But in times of pandemic when women are staying at home or wearing masks in public, it’s time for “above the mask” beauty. Lipstick sales have dropped and haven’t remained resilient as they have in earlier recessions. Even Kantar has reported a 204% increase in sales of eye makeup globally.

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How to Reduce Costs & Increase Cash Flow for Distributors with an Auto Replenishment System https://bizom.com/how-to-reduce-costs-increase-cash-flow-for-distributors-with-an-auto-replenishment-system/ https://bizom.com/how-to-reduce-costs-increase-cash-flow-for-distributors-with-an-auto-replenishment-system/#respond Tue, 15 Sep 2020 05:42:44 +0000 https://blog.bizom.in/?p=3058

How to Reduce Costs & Increase Cash Flow for Distributors with an Auto Replenishment System

by Harshit Bora

Auto Replenishment System (ARS) is an inventory management process which helps in maintaining the desired levels of inventory at the customer end without hurting the freshness of goods and cash flow of the customer. We achieve it by setting up norms (inventory level) for every customer-SKU combination and replenishing the customer based on their sales.

The Indian retail market is highly competitive. It is, therefore, imperative to service retailers regularly to gain a competitive edge. While distributors and brands aim at improving customer loyalty continuously by offering good service, they struggle to reduce costs to stay competitive. An Automatic Replenishment System can play an important role here. Bizom’s ARS helps in reducing inventory, out-of-stocks, expiry returns and the amount of time spent in placing manual orders. Bizom’s ARS help in increasing stock availability, cash flow for distributors and efficiency in depo-distributor operations.

1. Improve Range & Stock Availability

ARS system helps brands increase the range at the distributors without piling on unnecessary stocks. It also helps increase the availability of all desired inventory and consequently reduces stock-out situations by 85%.

2. Enable the Sales Team To Focus On Market Operations

The main task of the sales team is to focus on servicing the retailers without worrying about supply. When you take off the supply part from the salesman’s mindset, we have observed that their productivity increases by 30%.

3. Improve the Freshness Of Inventory

Increased availability of desired goods at times can lead to some stocks becoming dead stocks. Bizom’s ARS gives brand owners real time visibility of the stocks at the most granular level. It also doesn’t let salesmen order goods on basis of his/her discretion which have often led to staleness of stock. ARS helps organizations reduce expiry returns by around 40%.

4. Lower Inventory Costs  With Optimized Allocation

ARS helps distributors to reduce the investment in stock by allowing them to place orders repeatedly as per the norms. This helps distributors to rotate their capital and increase their ROI effectively. Bizom’s ARS solution allocates stocks to the distributor as per the stock norms and availability of the stock at the depo/warehouse. This reduces the discretion that is generally used by the depo managers. 

5. Optimization Of the Logistics System 

50% of bills are cut at the depo/warehouse in the last week of the month. This puts tremendous pressure on logistic operations. With ARS, last week’s billing skew improvement will lead to the optimization of logistic operations as well as fund rotation for the distributor. 

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