Lalit Bhise | Bizom https://bizom.com Leaders in Sales Force Automation Wed, 29 May 2024 09:35:23 +0000 en-GB hourly 1 https://bizom.com/wp-content/uploads/2024/02/Final-Favicon.png Lalit Bhise | Bizom https://bizom.com 32 32 179600903 How do we Grow? One Store at a Time. https://bizom.com/how-do-we-grow-one-store-at-a-time/ https://bizom.com/how-do-we-grow-one-store-at-a-time/#respond Sun, 25 Jul 2021 23:55:00 +0000 https://blog.bizom.in/?p=3847

How do we Grow? One Store at a Time.

by Lalit Bhise

July 26, 2021 | 02 min read

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How do we Grow? One Store at a Time.

Growth is not optional, as a lot of my FMCG colleagues would agree. If your brand or product is not growing, it’s dying. Also, growth is a daily process. It happens every day in small measure till one day you see mountains surpassed. Just ask Bizom’s customers.

But then, how can you ensure constant growth? Many FMCG veterans suggest that growth can be achieved by product innovation, and by constantly being up-to-speed with the ever-changing consumer landscape. They are right, of course. While it’s necessary to be in line with changing consumer demand, just product innovation and branding are not sufficient. What you need is a distribution to the “right” retailers. The definition of right retailers changes with changing product categories and price points.

For a long long time, surveys done by consumer research firms like Nielson or Kantar have been the only source for brands to know what are the right retail channels for them to distribute. This is good for boardroom discussions but rarely reflects in field execution. What’s more, survey data gets stale really fast and is often wrong due to limitations of sampling size and manual errors. So the probability of brands using the right strategies for distributing their product is often just as good as guesswork.

When Yuvraj Singh was asked about the secret of his success, he said “Obviously, a lot of things play on your mind when you’re batting. This might happen and this might not. The best thing you can do when you’re batting is not to think too much, and wait for the next ball.”

With Bizom, we realized that brands cannot grow by describing the state of affairs based on old incorrect survey data for the whole region. What they need are targeted actionable insights in the hands of field workers, telling them which next store they should add to maximize the sale of their product. So that’s exactly what we did with Bizom’s Market Expansion

Bizom Market Expansion helps brands to find the right retailers to maximize sales for the product in its sub-category and its price point. The information is real-time and is delivered micro-geographically to the sales executives in their “beat plan”, where it matters. Just like Yuvraj Singh says, focus on the next ball/next store, not the whole match/market.

FMCG had never seen this level of granular actionable intelligence so far and some of the brands who have implemented this solution in the field agree wholeheartedly. To quote Anshuman Pandita from Unibic, “Within a few days, our sales team was able to discover 250 new outlets with Bizom Market Expansion. Out of these, 89% were ordered on the first visit itself. The biggest impact of Market expansion is the ease with which we were able to identify relevant retailers already carrying similar products. We definitely look forward to driving market expansion in India through Bizom”.

To conclude, real-time actionable insights delivered to field executives are the way to go for FMCG if you want to ensure a continuous growth trajectory. Not only CPG but even the mainstream media has come to understand that Bizom is the only source for real-time retail insights. Watch our coverage on ET Now and CNBC TV18 here and here.

Connect with us at marketing@mobisy.com to know more about Bizom’s Market Expansion solution.

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How to Avoid Channel Conflicts with a Powerful Omnichannel D2R2C Strategy https://bizom.com/how-to-avoid-channel-conflicts-with-a-powerful-omnichannel-d2r2c-strategy/ https://bizom.com/how-to-avoid-channel-conflicts-with-a-powerful-omnichannel-d2r2c-strategy/#respond Mon, 24 May 2021 01:29:28 +0000 https://blog.bizom.in/?p=3693

How to Avoid Channel Conflicts with a Powerful Omnichannel D2R2C Strategy

by Lalit Bhise

Omnichannel is a reality today in emerging markets. COVID induced lockdowns are accelerating ecommerce growth. While traditional trade still drives the majority of volumes, e-commerce has undeniably gained significant wallets of consumers. This is where brands are thinking of different ways of building direct to consumer (D2C) channels/supply chains. While e-commerce is an obvious answer, it comes with it’s own perils of causing channel conflicts

How can a brand manage these channel conflicts while continuing to leverage the general trade network built over decades and still be able to leverage on consumer preference to shop online? We call it D2R2C(Direct to retail to consumer).

Considering our CPG customer’s preferences, Bizom got in the space to solve consumer problems. Consumer processes include discovery, ordering and engagement.

Increasing Brand Visibility and Brand Reach

For discovery, Bizom helps consumers discover retail channels online. One of the implementations of this discovery tool allows Indians to find nearest chemists online. Another implementation let’s consumers in Mumbai order alcobev from the nearest wine shop for home delivery. Amazing, right?

Making Remote Ordering simple

With discovery in the bag we started working on ordering. This is a tricky one, if you build a consumer app, getting enough consumers to download the application is a challenge in itself, so we worked with the app consumers are already using. It’s called “whatsapp”. We partnered with one of the world’s best conversational AI product for that. Yellow messenger bots allow consumers to order directly from whatsapp. Bizom routes these orders instantly to the nearest retailers who can fulfil the orders! Sounds easy, right?

Improved Order Fulfillment

Now comes the fulfilment part, and that’s where Bizom really shines. As the integrated retail intelligence platform, Bizom has already built comprehensive tech infrastructure for  retailers, distributors and sales executives. The orders start reflecting in Bizom’s retailer app on a real- time basis. Our brands obviously benefit by the efforts they have taken in the past to build these digital pipelines over years and we are just glad to be able to help our brands usher in the era of omnichannel while avoiding channel conflicts!!

As one of our customers described our platform when the 2nd wave of lockdowns started “is it a bird, is it a plane, no it’s the distiman(Bizom’s retailer app) to the rescue, again”. We are truly honoured to stand beside the customers and help them cater to the global demand seamlessly.

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The Higher Call of Caring for Our People https://bizom.com/the-higher-call-of-caring-for-our-people/ https://bizom.com/the-higher-call-of-caring-for-our-people/#respond Thu, 29 Apr 2021 03:03:54 +0000 https://blog.bizom.in/?p=3583 Read more…]]>

The Higher Call of Caring for Our People

by Lalit Bhise

April 29, 2021 | 01 min read

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A CEO’s job never ends. It gets harder in times of crisis. In the decade or more of being Bizom’s CEO, I have dealt with my share of crises. Yet, they were all fleeting moments in the long journey of our business. They taught us to be resilient. 

Last year was calamitous with lockdowns and the consequent economic impact. But we stepped up, innovated products at lightning speed, and stood firmly with our users and customers. We tried to provide the support that could help them overcome their business adversity. We succeeded for the most part. 

This year, we are very proud that our customer’s businesses are resilient digitally. They can tide over the new waves of lockdown with ease. Yet, it has been disquieting. Our collective health has been failing in the second wave of the pandemic. Our public health infrastructure is overwhelmed. There’s not one person who hasn’t suffered a loss in one way or another.

As I try to make sense of all that is happening, there’s also clarity on what we must do next. We are making health a priority at Bizom. For the next two weeks, we will focus on providing healthcare and wellness assistance to everyone at Bizom and their families.

We have set up two health-focused initiatives for our people – a war room and a hotline number to help our colleagues with health-related support. We have also created a tool that can help anyone find a chemist nearest to them.

We are extending this support to you, your family, our users, customers, and their families too. Please feel free to share the following information with your people and even your customers.

  1. Hotline Number: Call our 24×7 helpline number +91 080-47093008 or write to us at helpneeded@mobisy.com if you or your family needs any assistance. Our team of volunteers will try their best to arrange it at the earliest.
  2. Find My Chemist: A web-based app to find the nearest active chemists from Bizom’s multi-brand universe. You can share it with your teams or even integrate it into your digital channels.

Making health a higher priority than business may be a tough call for many businesses. But our ethos has always been people first. We know it’s the right thing to do. We are all in this together, so I look forward to your continued support to overcome our challenges in the next 2-3 weeks. 

Take care, stay safe, and remember – this too shall pass.
Lalit Bhise
CEO, Bizom

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5 reasons why JioMart will put a stop to the Reliance juggernaut https://bizom.com/5-reasons-why-jiomart-will-put-a-stop-to-the-reliance-juggernaut/ https://bizom.com/5-reasons-why-jiomart-will-put-a-stop-to-the-reliance-juggernaut/#respond Mon, 14 Sep 2020 02:17:19 +0000 https://blog.bizom.in/?p=3041

5 reasons why JioMart will put a stop to the Reliance juggernaut

by Lalit Bhise

5 reasons why JioMart will put a stop to Reliance juggernaut

The Reliance juggernaut seems unstoppable today. Jio’s win in the telecom war was both unprecedented and spectacular. The business acumen Reliance showed by finding a path to clear debts even during a pandemic was awe-inspiring. Startups like us can learn a thing or two from the Ambani empire on how to run a business or use capital and reputation optimally. Still, Reliance’s foray into e-commerce is, I feel, bound to be a mediocre success or a failure. Here is why. 

FMCG is not telecom

Telecom is a closed, heavily regulated garden. The power of capital and “right connections” matter far more. It is a push market where consumers have limited choices, and a new brand can take over the market if they pour enough capital and buy enough availability through bandwidth and infrastructure along with discounting. Unlike telecom, FMCG is driven by consumer preferences rather than availability or capital. It’s a highly fragmented entrepreneur-driven market, especially in traditional trade in a country like India. Besides, globally the trend is moving more and more towards insurgent brands thanks to digital empowerment. 

Lack of Consumer mindset

Can you think of any Reliance product that has a consumer recall other than Vimal? Reliance does well in the B2B and regulatory-driven segments where the right connections can make or break a business. However, from Reliance Retail, Footprint, JioSaavn, and JioCinema to Jio Phone, the company has not built or launched an aspirational consumer product or service. Building such a product needs far more investment in product development, brand building, and quality of service delivery. JioMeet is one such recent example, and this kind of tacky product launch of an aspirational next-gen product highlights how Jio is missing the consumer pulse entirely. 

Throwing more money ≠ into a better tech product

E-commerce or any online commerce is a mix of technologically superior products backed by operational excellence. I would bet my life on Jio getting the operational excellence part correct, but building a tech product is a different ball game altogether. It needs the right team rather than a large or expensive team. Also, the right team cannot be built just by throwing money at it; there needs to be a mission behind it. Based on the evidence, we can surmise that Jio platforms do not care much for the product or tech mission which typically enthuses a great tech team.

Lack of leadership within the team

Visionary senior leaders at Reliance like Manoj Modi are nearing their retirement age, and the nextgen is yet to make an impact. Jio may solve the leadership issue through the teams of its acquired companies. But it’s not clear which next-gen team will drive the transformation of Reliance to a “consumer” company.

Lack of channel mindset

Reliance typically owns things. It wants to own warehouses. It wants to own retail outlets. India’s FMCG works around a complex, fragmented maze of entrepreneurs who want to run their distribution, wholesale or retail business. To succeed, Jio will have to figure a way out to make them part of the Jio supply chain network while preserving their own identity and entrepreneurial spirit. Jio has not shown an inclination towards such partnerships. 

Bonus: Reliance Culture

Large digital platforms like Amazon, Apple, Microsoft, Google, Alibaba and Facebook built their businesses with a relentless focus on consumers. There is a saying that Jeff Bezos is so customer-obsessed that there is an empty chair for a customer in every meeting. Some of my friends who worked in Reliance in senior positions have mentioned a relentless focus on money. A few Reliance vendors will vouch for that as well. While this money focus is excellent for investors, it does not help build great consumer products and brands. 

At the peak of performance, it would seem impossible that a winner could lose the next battle. But as times change, things that work for a business in the past are the same things that could hurt them during a transformation. While JioMart is a great step for Reliance to enter into the digital e-commerce world, based on evidence, I am inclined to say that this particular foray is bound to fail.

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COVID-19: 3 Passing Fads You Should Ignore https://bizom.com/covid-19-3-passing-fads-you-should-ignore/ https://bizom.com/covid-19-3-passing-fads-you-should-ignore/#respond Mon, 20 Jul 2020 01:28:11 +0000 https://blog.bizom.in/?p=2837

COVID-19: 3 Passing Fads You Should Ignore

by Lalit Bhise

COVID-19 3 Passing Fads You Should Ignore

The last four months have been an overload at times around Gyan on how the world has changed. I think a lot of it is just an overreaction. The world has been and will remain normal after this in more ways than you may think. There could be some sustainable changes, but those were happening anyway. The pandemic just helped speed them up. Here are some of my thoughts. I understand some of you will agree, and some of you won’t. Either way, I would like to hear from you. So please feel free to comment/react to it on our LinkedIn channel

Work from home

There is a lot of news about how working from home is the new normal and how everyone is saving on office space and getting employees to work from home almost permanently. It’s just a temporary phase, guys. Working from home is not as effective or productive as working from an office in majority of the cases. 

In some cases, it is. People who are more productive working from home would be far more likely to work as “freelancers” rather than “employees”. So what will happen is that work from the office will resume as soon as this is over. 

Meanwhile, companies will look at getting a lot of their work done via the “gig economy” be coding or marketing or sales, or delivery. The gig economy is an old trend and will only gain velocity post-pandemic. This way, organizations have the best of both worlds to increase productivity. The workforce, which is more productive to work from the office will work from the office as employees, and the workforce which is more productive working from home will work as contractors/freelancers, all digitally connected.

Robots will take over

Another popular piece of news is how robots are taking over everything from manufacturing to hotel room cleaning to avoid human contact and hence infection. Sorry to bust your enthusiasm, but that’s not happening anytime soon. The tech is not ready yet. What will happen, though, is the movement toward automation to reduce human intervention. Again the main aim would be to increase productivity. We already see it happening in retail execution in emerging markets where mundane jobs are handed over to technology, apps, and analytics. A trend that’s only accelerating due to the COVID-19 pandemic.

Contactless

This one is my favorite. People are going gung ho about how social distancing is here to say. Look, humans are social animals. Every given opportunity, we are going to assemble. So as soon as we are even close to normal, our vacations, in-person parties, and coffee counter gossip are coming back. 

What will happen though is, due to an increase in the gig economy and automation there will be lesser humans at the workplace and hence there will be less contact. So it’s not “contactless”, it’s “less contact”. Again a trend we already saw gets the acceleration. We love to think that it will be multitouch through digital. Instead of reducing contact, businesses will increase it with the help of digital technology.

Do let me know about more such fads/hype you have come across just cause there is a pandemic in the world! Happy to bust more myths.

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3 Steps to Execute Multi-Touch and Grab the Missed Sales https://bizom.com/3-steps-to-execute-multi-touch-and-grab-the-missed-sales/ https://bizom.com/3-steps-to-execute-multi-touch-and-grab-the-missed-sales/#respond Mon, 29 Jun 2020 05:58:24 +0000 https://blog.bizom.in/?p=2732

3 Steps to Execute Multi-Touch and Grab the Missed Sales

by Lalit Bhise

3 Steps to Execute Multi-Touch and Grab the Missed Sales

If you have been following us for the past three weeks, we have been giving away the secrets to growing your CPG brand’s sales exponentially in the new normal. We were pleasantly surprised to know that AT Kearney agrees with us too! If you haven’t read it yet, don’t fret. Here is the gist. 

You need to have a multi-touch strategy to execute. Yes, multi-touch is possible in the days of going contactless with Bizom’s comprehensive solution for retailer digitization. Your sales team needs to evolve their thinking in the new normal with insights provided through Bizom’s cutting-edge single-brand and multi-brand algorithms. As a brand, you need to think about pull rather than push!

Now you know what to do, let’s focus on how to do it. We were lucky to onboard more than 60 brands with more than 100,000 retailers in short two months. This week we will elaborate on how it works. The retailer adoption process looks like this iceberg. It may seem like a simple app for retailers, but it is supported by intelligent salespeople and high-performing distributors. Else, it’s useless. Here are three simple steps you can follow to drive the adoption of technology in your GT retail channel.

Step 1: Incentivize your sales teams and GT channels to adopt the technology.

Step 2: Empower your sales team with tools to drive targeted adoption and expansion.

Step 3: Back it up with your supply chain channels to ensure the fill rate via technologies like auto-replenishment.

It’s that simple. 3 steps and you will have your entire universe and more to drive the sales growth you aspire to and our brands already see.

Do read this if you need a more detailed version of the playbook to drive retail adoption.

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3 Step Approach to More Productive Sales Teams https://bizom.com/3-step-approach-to-more-productive-sales-teams/ https://bizom.com/3-step-approach-to-more-productive-sales-teams/#respond Mon, 15 Jun 2020 01:58:04 +0000 https://blog.bizom.in/?p=2691

3 Step Approach to More Productive Sales Teams

by Lalit Bhise

3 Step Approach for More Productive Sales Teams

Last week, my colleague Krishna Kothari wrote about the new normal for retail execution as multi-touch. It’s about scaling your customer engagements exponentially through a range of digital touchpoints and embedding technology in your supply chains. But the real transformation will happen in the roles of your sales teams and their adoption of the new technology.

Anil Kumar, the VP of sales at JLL, sets the context for the changing roles of sales teams from plain orders and calls to “consultative sales”  in FMCG. Let me elaborate on a 3-step approach for sales teams to be more productive and effective in the new normal.

Step 1: Install the Bizom retailer app on Retailer’s device

Mundane activities like replenishment and order-taking in the new normal have to go the digital way. Effectively, it should not need time from your sales executives. To reduce the time spent on these activities, sales executives need to encourage retailers to order directly from the app actively. It means retailers can order when they want and what they want with transparent schemes and pricing. It also means your sales teams can lay the infrastructure for achieving their targets automatically and focus their time on “must-win battles”.

Step 2: Use Data Insights for retail execution

As a sales executive, to capture all the opportunities in the market, you cannot do it without data insights. Bizom’s Eagle Eye helps to accurately anticipate the demand in the beat/geography right from the phones of sales executives. Our AI-enabled demand forecasting and suggested order mechanisms help to do demand planning better – understand which products to introduce to which retailers. 

Encourage your sales executives to use these insights regularly before every call for quality retail execution. What’s more, we have powerful analytics for middle management to manage their territories and demand better too. In the new normal, sales teams are becoming smarter with the right use of analytics and data-driven intelligence. Just ask one of our brands who converted “inventory to data”. Or ask Rajiv Sawhney who demystified all sales myths with data-driven insights.

Step 3: Remote retail execution (Communicate communicate communicate)

Once we have empowered retailers to reduce our mundane tasks and equipped ourselves with data-driven insights, our sales teams can now focus on more quality retail execution with higher productivity. The mantra of the new normal is to communicate more with less. While social distancing may limit our ability to meet retailers, Bizom enables remote servicing through our “call center” module. We have even facilitated sending WhatsApp messages and regular intelligent push notifications to retailers on their apps to ensure they never lose touch with the sales teams and brands. This way, our teams can focus on a targeted agenda of increasing the brand’s width and depth in the market.  

If you haven’t already empowered your sales teams with Bizom’s multi-touch, the time to do that is, NOW!

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Become Value Conscious, Not Cost Conscious https://bizom.com/become-value-conscious-not-cost-conscious/ https://bizom.com/become-value-conscious-not-cost-conscious/#respond Wed, 03 Jun 2020 03:38:54 +0000 https://blog.bizom.in/?p=2643

Become Value Conscious, Not Cost Conscious

by Lalit Bhise

Not cost conscious, become value consious

Value conscious

The times have changed and the new normal means more focus on cutting costs across organizations. The first budgets that get impacted are so-called “supporting” functions in organizations like Marketing, Finance, Admin, and IT.  

While we are all looking at reducing our spending in IT, here is learning from India. Whenever I speak about our India-first approach to building a technology business, one question I am always asked is “Isn’t getting value for your products in India a challenge since Indian enterprises want everything cheap?”  My answer to that is “India is not cost-conscious, we are value-conscious”. I have seen that repeatedly while doing this business in India for the past 13 years.  

It is an important differentiation we should make while looking at cost-cutting this year. As a tech company focused on the Route to Market (RTM) for CPG brands, here is my view on how to get great RoI from tech in RTM.

How do we measure value in CPG?

In emerging markets, the supply chain is made up of Distributors, Wholesalers, Mom and Pop retailers, and others. This fragmentation means that brands end up spending anything between 40-60% of their turnover in RTM. These costs are split between sales teams, trade margins, BTL (below-the-line marketing) spends, trade schemes, discounts, logistics, etc. A good way to look at value is how are you using your IT spend to channel and control these RTM spends in the right direction. IT spending should be measured in terms of your cost reduction and your sales increase. We even created a framework for brands to measure the outcome of their spending on IT.

The basic principle is that your cost of sales and distribution should be reduced by at least 10% year-on-year by the use of technology. This happens when your spending is more focused on sales growth. Read how parle agro tripled their sales over the last 5 years while reducing scheme spend per converted case by 70% !!

How to measure costs?

By our estimates, Unilever spends approximately 1.2% of its turnover on digital innovations in RTM. We believe it’s on the higher side. Bizom customers on average spend 0.4-0.5% of their annual turnover on the full-stack retail intelligence platform. This includes the digitization of their sales and distribution with AI/ ML-enabled analytics and tools to optimize and target the RTM working and multi-brand technologies for expansion. Watch how Unibic decided to clear all payments in advance during the lockdown!!

Summary

So if you optimize the cost of sales and distribution each year by approx 10% by increasing sales and targeting better while not spending more than 0.5% of your annual turnover on technology, you have the right mix done.

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Direct to Consumer is Direct to Retailers in Emerging Markets https://bizom.com/direct-to-consumer-is-direct-to-retailers-in-emerging-markets/ https://bizom.com/direct-to-consumer-is-direct-to-retailers-in-emerging-markets/#respond Fri, 15 May 2020 00:33:02 +0000 https://blog.bizom.in/?p=2598

Direct to Consumer is Direct to Retailers in Emerging Markets

by Lalit Bhise

Direct to Consumer is Direct to Retailers in Emerging Markets

In an emerging market like India, annual spending on groceries is a little over $300. Assuming weekly shopping trips, it means a paltry $6.25 per week. You do not need to have an MBA to realise why Direct2Consumers (D2C) in FMCG is not a viable distribution option. The logistics costs alone would kill a business model. It’s no wonder corpses of companies which tried to sell groceries online litter the Indian business landscape. But fret not, there is a solution, and we are making it work.

India has approximately 15 million mom-and-pop kirana shops. That’s one shop, for 20 households! Now if you add up the wallets of these 20 households, you suddenly get a weekly wallet of $125. Brands can work with that, can’t they? Now that unit economics is out of the way, let’s find out how this solution works. The devil is in the details, my friend.

Consumers stick with apps they already use

Encouraging consumers to download a new application and ensuring consumers use it is a massive drain on costs for brands. With razor-thin margins, the consumer acquisition cost itself is huge. Fortunately, the solution is simple to work with apps that consumers already use. Call, SMS, and wait for it, WhatsApp, of course! WhatsApp is ubiquitous in India. The simple chat-like interface with a BOT in the background is the perfect consumer front for eCommerce purchases. The bot can also be embedded with natural language processing and voice recognition to integrate with Amazon Echo/Alexa or Google Earth devices to make it genuinely universal! So consumers search and order through voice commands much like they do in the real world.

Retailers adopt technology for consumer loyalty and footfall

Our heroes at the pop and mom stores are incredibly agile and fast adopters of technology, especially when it comes to making more profits. We have seen retailers adopt and download applications and use them effectively, even in the rural heartland of India. The retailer app, apart from aggregating consumer orders, allows retailers to digitise their everyday processes. They can create delivery schedules, communicate with consumers, e-invoice consumers, keep inventory at the store and most importantly connect with brand supply chains to order the stock they need for their shops.

Brands evolve to just-in-time supply chain

For this system to work effectively, consumer brands need to move from push-to-pull distribution. Today, brands focus on increasing their share of the shelf at retailers, even at the cost of overstocking. In the consumer-driven environment, brands will need to rethink their supply chains to serve demand better by providing the best “just in time” delivery to retailers. It increases retailer confidence in the brand, and by availability, consumer confidence as well.

That’s it! Emerging economies can become D2C distribution-dominated ones with just three simple steps. I can see the magic happen when we marry technology with the entrepreneurial spirit of mom-and-pop retailers across emerging markets.

Disclaimer: Bizom recently announced a partnership with Yellow Messenger to provide this exact service to 500 plus brands in its portfolio.

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7 steps to increase productivity of your sales force by over 70% https://bizom.com/7-steps-to-increase-productivity-of-your-sales-force-by-over-70/ https://bizom.com/7-steps-to-increase-productivity-of-your-sales-force-by-over-70/#respond Tue, 21 Apr 2015 06:24:26 +0000 http://munimo.com/blog/?p=447

7 steps to increase productivity of your sales force by over 70%

by Lalit Bhise

Productivity increase sales force automation

For the past 2.5 years, we have managed to improve productivity by at least 70% across more than 100 organisations. This experience has been scintillating especially when we see real benefits derived from the Feet on Street workforce and the organisations who hire them.

We also measure/ refine the business steps the organisations take to reach/surpass that level of productivity gain and we have almost made a science out of productivity gain resulting in actual sales increase for the organisation.

So what are these steps?

Step 1: Hygienic customer information through automation

This is a critical step and foundation for the entire automation exercise.

Bizom‘s mobile-based automation gives you complete visibility of your customer’s information along with geo-tagging their location.

This data is sacrosanct and the hygiene of this information drives further productivity increase, especially through superior actionable insights and analytics.

Timeline from the start of automation : 0-1 month

Productivity increase achieved by this step: 0%

Step 2: Automation of daily reporting for field force

Typically companies stop at automation. We believe, that this is just step 2. All the daily work and reporting done by the field force should be automated using digital media.

For example, Bizom mobile application allows you to plan your routine, and capture all sale-related activities, orders, collections and pretty much everything related to the daily reporting of the sales team including their claims.

At this step, we request companies only monitor compliance and correctness of data. At this level, no additional monitoring or policing should be implemented so the sales team feels comfortable with automation and can enjoy the simplification of their job.

Timeline from the start of automation: 1-3 month

Productivity increase achieved by this step: 30% due to saving time for the sales team in daily reporting

Step 3: Intelligent field force through better information

We strongly believe that any automation but especially sales force automation should be done bottom up to get buy-in from the entire team.

This means the first beneficiary of the automation should be front-line feet on the street sales force.

The focus at this step should be to provide information and analytics at the point of sales to the sales team to make the right tactical decisions.

For example, Bizom provides directions to reach customers, historical information about activities done by customers in past, current promos, schemes or discounts in effect, focus products, and collateral like Videos, presentations and other materials which would be interesting to customers. We have even made Bizom intelligent enough to predict and suggest orders to sales executives.

Timeline from the start of automation: 1-3 months

Productivity increase achieved by this step: 20% due to better and more effective sale

Step 4: Actionable alerts & insights to middle management to win tactical battles

This is the only step which involves monitoring. Now that we have made our sales force intelligent, this is the time to give tools to middle management to monitor their team and customers more effectively.
For example, Bizom provides teams with a map view of their field force activities. It also gives simple traffic light dashboards to make correct tactical decisions based on current tactical parameters like total calls in a day, productive calls, etc.

The biggest results we have seen though are from alerts !! Our alert modules send notifications, sms messages or emails to middle management automatically basis pre-defined anomalies found in working.  This is by far the best tool we have seen for middle management to control market working and increase their span of control

Timeline from the start of automation : 3-6 months

Productivity increase achieved by this step: 15% due to effective monitoring of tactical activities

Step 5: Dashboards and reports for Top management

Now our bottom-up automation is complete with the right data and right working in the entire sales team. Now is the time for top management to do strategic course correction using the insights all the sales data provides you.

For example, Bizom provides insights like geographic, and channel partner-wise scheme spending. It also gives you a view into category wise channel wise sales/effectivity of your sales force so you can do better product distribution and demand planning. It also allows you to control spending through a transparent and fast claims system.

Timeline from the start of automation: 6-12 months

Productivity increase achieved by this step: 10% due to real-time strategic alignment in sync with market changes.

Step 6: Improve the morale of the team

After step 5 conventional automation of the sales team is complete. Now is the time to be a bit unconventional. We have seen with Bizom that gamification of the sales process makes it fun for the sales team to use automation and be more productive.

In one of our customer, this step alone increased productivity by 200% but step 1-5 are absolutely crucial to be able to design and execute a game in your team correctly.

Along with gamification, it’s a must to make the game interactive so everyone in the sales team can exchange views and have overall fun !

Timeline from the start of automation: 12-15 months

Productivity increase achieved by this step: Varies depending on the game and the business. Typically more than 20%

Step 7: Measure BTL effectiveness through innovation

Most of our customers faced a problem in tracking effectivity of their BTL  trade marketing activities. That’s when we invented our “patent pending” algorithm 35hawk.

35hawk is an artificial intelligence image recognition algorithm which can find patterns of interest in pictures taken by field forces in the market using their mobile devices. This we use to provide geographic heat-maps of your brand visibility vis-a-vis competitor brand visibility. 35hawk effectively provides you with real-time insight into your brand penetration in your entire retail universe !!

Timeline from the start of automation: 12-15 months

Productivity increase achieved by this step: Varies depending on the trade marketing strategy typically more than 50%

You may have noticed that these 7 steps would actually increase productivity by even more than 70% … If you need help in your organisation to achieve this, please contact me at lalit at mobisy dot com.
Bizom comes with RoI-based pricing, you know 🙂

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